Standard Delivery: Please allow 3-5 working days (excluding Bank Holiday’s)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the statutory right to return any products you have purchased within fourteen (14) working days of receipt for any reason including if you simply change your mind. To do so you must notify us in writing or other durable medium such as email to email@example.com within those fourteen (14) working days.
We are here 24/7 to help and resolve your inquiries
How to submit your refund/exchange request:
It is important that you keep the products purchased in a saleable condition and retain the original packaging in the condition in which it was provided otherwise we will not be able to issue a refund or exchange. We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
Once we have successfully received the product back you will then be entitled to a refund from us, which will be paid within (30) days of your notice of cancellation. If you have requested an exchange this will be managed within the same timeframe as the refund process.
Refunds will be issued by the original purchase method - no cash refunds are available. When returning items, please obtain a certificate of posting since we cannot be held responsible for items lost in the post. Your original invoice must be enclosed along with details of the reason for the return. Original postage and packaging costs and those incurred returning the item(s) are not refundable.